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SIGMATEL STAC 92XX C-Major HD Audio Drivers on Windows 7

I've been upgrading a few of our PCs and Laptops with Windows 7 this evening and hit upon a problem with the SIGMATEL STAC 92XX C-Major HD Audio device that came with my Dell XPS M1330 laptop. A quick google confirmed I wasn't the only one having problems.

Since I have now solved the problem I thought I'd post it here on my blog as I'm sure it will be a popular search on Google in the coming months as the masses move to the new OS.

The symptom

Following a fresh install of Windows 7 (I haven't tried an in place upgrade) the Operating System sees the Sigmatel device and reports it to be working, but the sound just doesn't work. Any attempt to download and install the latest Vista drivers also fails to cure the issue.

The fix

  • Download the latest x32 or x64 (as appropriate for your computer) Vista driver from the Dell website and leave the EXE in a folder somewhere. Or get them direct from us, click for the 32 bit driver or for the 64 bit driver
  • Right click computer, and choose manage, then device manager
  • In the Sound, Video and Game controller group you will see a device called "Windows High Defintion". Delete this by selecting and pressing delete
  • Now having removed this device from your system you should run the Dell Sigmatel Driver EXE you downloaded previously
  • Your system will prompt for a restart upon install
  • When you restart you will get the reassuring sound of the Windows 7 start up tune and all will now be well !


Hope this helps someone, took me an hour today to figure it out.

Comments 

 
+10 # Dave Qua 2010-01-07 16:32
Very many thanks for sharing your experience. I've been struggling with this since doing a fresh install of Windows 7 on my Dell laptop. Thankfully all is now working again

Thanks again
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0 # Silent 2010-01-08 08:26
Your the man!!! Worked perfectly on my Vostro 1400!!
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-1 # Amigo 2010-01-09 10:57
I tried this but it didnt work. I tried to delete the High Definition Audio Device from the Device manager and the system required restart - OK. After restart the plug and play installed the driver itself, so I did not have a possibility to force any other installation. So headphones, microphone, etc everything works apart from the laptop speakers...
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+1 # Piergiorgio 2010-01-11 15:51
Yes works!!! :-)
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-1 # dave macdonald 2010-01-13 21:34
Quoting Amigo:
I tried this but it didnt work. I tried to delete the High Definition Audio Device from the Device manager and the system required restart - OK. After restart the plug and play installed the driver itself, so I did not have a possibility to force any other installation. So headphones, microphone, etc everything works apart from the laptop speakers...


I think the trick is not to restart once you have deleted the HD device. Install the Vista drivers once you have deleted it, then restart - see if that helps ?
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0 # Peter 2010-01-14 21:36
Hi!

Do you have driver (or link) for Network card too (Win7)? It's also missing :(
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+4 # Bo7amato 2010-01-20 15:05
Works fine with my DELL inspiron 1525
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+3 # hyp36rmax 2010-01-28 23:33
This worked flawlessly on a Dell Inspiron 1420 running windows 7 Ultimate 64Bit. My issue was the sound drivers were using the default windows drivers, the sound was only working on the headsets and not on the main speakers. Thank you, i appreciate this solution!
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+1 # Jorge 2010-01-30 15:01
Quoting dave macdonald:
Quoting Amigo:
I tried this but it didnt work. I tried to delete the High Definition Audio Device from the Device manager and the system required restart - OK. After restart the plug and play installed the driver itself, so I did not have a possibility to force any other installation. So headphones, microphone, etc everything works apart from the laptop speakers...


I think the trick is not to restart once you have deleted the HD device. Install the Vista drivers once you have deleted it, then restart - see if that helps ?



Yeah, you are RIGHT!!
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+1 # Tina 2010-02-03 23:26
Thank you so much for your information. Finally, i was being able to have my laptop XPS M1330 sound back normal under window 7. One more step i had to go through is disable enhancements after installed the driver. Hope this helps for others.
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0 # SimonPip 2010-02-05 21:41
Didn't work for me (Dell XPS M1530). It worked at first, but after a few days, after doing some minor changes to the microphone settings, both microphone and speakers stopped working. Despite both devices looking to be working fine, Sound Recorder reported no recording device found.
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0 # Jes 2012-01-05 11:50
Quoting SimonPip:
Didn't work for me (Dell XPS M1530). It worked at first, but after a few days, after doing some minor changes to the microphone settings, both microphone and speakers stopped working. Despite both devices looking to be working fine, Sound Recorder reported no recording device found.

I installed driver from above, but have similar problem with XPS M1530: headphones are working, but recording with line/mic jack is not working. Did you solve this?
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+1 # Allam 2010-02-12 19:26
thanks ... inspiron E1705
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+2 # cwumbs 2010-02-20 18:53
Thanks for this, after trying to solve problem myself....and failing I googled and your solution was the answer to my silent laptop

Thanks again
Cwumbs
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+2 # Soodi 2011-04-15 14:23
Thank you alooooooooooooo oooooooot
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+1 # edwin 2011-06-24 14:44
THANK FOR THIS, after trying to solve problem my self, and failing gogled and your solution was answer to my silent my computer.
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+1 # nmh12004 2011-07-22 03:57
thanks very much, it works fine with Dell XPS M1330.
I uninstalled old driver and installed the new driver and restarted. it works now.
Thanks again
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+2 # ladymiyaw 2011-07-27 11:34
yeah! This really works! Thanks man!
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+1 # texbet 2011-09-27 00:24
Thanks a million! I had upgraded my Inspiron E1505 to Windows Seven 64Bit and just the speakers and headphone jack worked. The microphone would not until I found your page and installed the 64Bit driver! Thanks!
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+1 # happy 2011-11-08 12:42
thank you very much, i have been troubled with the issue for 2 days. I went to the shop and they asked about 200 dollar and i thought of using ur way as a last resort b4 sending to the shop. and thank god it worked u saved my 200 dollar
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+1 # Sumit 2011-11-24 01:39
Hey...thanks a tonn... IDT sucks for Dell inspiron 1525..
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+1 # abhishek 2011-11-24 15:35
Good one thanks
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+1 # Andrej 2011-11-28 20:58
Thank you very much, your solution worked perfectly :)
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+1 # nejshopy 2011-11-30 15:39
thanks all ,worked:)
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0 # Kilo11 2011-12-12 21:38
When I go into my device manager I don't have a device called "Windows High Definition". I have an "Intel(R) High Definition Audio HDMI" and a "SigmaTel High Definition Audio CODEC". Is the Intel one what I ought to delete?
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0 # Kilo11 2011-12-12 21:40
Oh, and one other thing. I don't have an option to delete. Instead I can only uninstall. Will that amount to the same thing, or will I still have residual registry files if I only uninstall it?
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+1 # littlecicak 2011-12-25 04:17
I did exactly stated above, but when I try to install the driver, it gives me this error.

"ExitError.Error=Device Object not present, restart the system and run setup again."

Any advice?
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0 # Terryharris800 2011-12-25 23:11
Hurrah, it worked on my Dell inspiron 1525.
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0 # TrChSpHa 2011-12-30 09:13
"ExitError.Error=Device Object not present, restart the system and run setup again."

The same happened to me. I'm running on a Dell Inspiron 1525. BOTH of my headphone jacks haven't worked for a year.

Please help?
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0 # TrChSpHa 2011-12-30 16:44
Okay, so I've got Sigmatel working on my laptop again (Dell Inspiron 1525), however, both the headphone jacks are still not working and sound comes out of the speakers even when I plug my headphones in.

Any suggestions on what I could do?
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0 # texbet 2011-12-30 19:17
Try going into "Control Panel | Hardware and Sound | Sound | Manage Audio Devices" and change your preferred "Playback" and "Recording " tabs by selecting the other device (if you have another one listed) and going back to clear the other selection. If not, roll back the driver and manually install it from Device Manager . From what I remember, the .exe file would extract the driver, then I had to manually update it to get it to work. It sometimes does not load the "microphone" component and fails to recognize a microphone input, but the speakers and headphone jacks work fine ever since I installed this driver.
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0 # Shamim 2012-01-05 08:36
Thankssssssssss ! It worksssssssssss ss........
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0 # poland kurwa 2012-01-07 01:45
jestes kurwa zajebisty :) thanks a lot man :D
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0 # Jack 2012-01-16 20:51
love you !
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0 # Sharkz 2012-01-22 13:28
does it work for pc intel window 7 /32bit ??
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0 # madinweb 2012-02-08 13:29
Thanks a bunch !

Fixed the external microphone (jack wired) not working (for Skype)
Dell XPS M1210 - Windows 7 Ultimate x32

Used : SIGMATEL STAC 92XX C-Major HD Audio A096.10.0.5614 for Vista x32 & x64 on Dell M1210
R171788.exe
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0 # HovDZA 2012-02-22 20:25
R171788 is the onle version, which can fix audio issue for Inspiron 1420 (as well as for other models based on SigmaTel Audio) when using Windows 7.
Otherwise, You'll get horrible microphone (in Skype and in other apps too).
For web based flash app recordings right click on flash, choose setting, gi to mic settings and choose reduce echo.
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+1 # Armand 2012-02-13 02:39
THANSK A MILLION...LIFE SAVER!!!

IT WORKS PERFECT FOR DELL VOSTRO 1400.

I ALMOST GAVE UP HOPE...

THANKS AGAIN!!
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+1 # BOG 2012-02-17 23:21
You sir are a saint and a scholar!
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+1 # Riya 2012-03-06 18:07
Hi ..
Thanks a lot...
Pleased to Hear sound after long back in my lap..
So nice of u...
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+1 # christine 2012-04-03 17:44
Thanks took me a minute because the laptop kept wanting to install the High Definition Advice automatically..After 3 tries it finally installed the Sigmatel driver and I have sound yaaayyy!! thanks a bunch :)
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+1 # Norman Tan 2012-04-15 08:21
Thank you so much. Its work perfectly in my Dell Inspiron 1420 .
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+1 # Peter Vinkler 2012-04-17 19:19
Thanks a lot!
It works properly on my DELL Latitude D630 with win7 32bit.
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0 # Freshprinz 2012-05-12 18:00
"ExitError.Error=Device Object not present, restart the system and run setup again."

The same happened to me. I'm running on a Gateway .and my system speakers have not worked for a month or so need to know wat to do
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0 # Wimz3n 2012-05-23 17:26
Quoting Freshprinz:
"ExitError.Error=Device Object not present, restart the system and run setup again."

The same happened to me. I'm running on a Gateway .and my system speakers have not worked for a month or so need to know wat to do


Have the same issue. But running Windows 8. Have sound but has abit if issues with some progs. Some 1 more tried this with Win8
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0 # Wimz3n 2012-05-23 18:03
Wahorray. Success!!!
Just uninstall
1. "Audio inputs and outputs" & "Sound, video and game controllers"
2. Manually try to install Sigmatel Vista driver. (this step failed for me, twice)
3. Restart computer (Restart again if prompted) and voilá: it actually worked
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0 # Ron Brown 2012-05-16 21:07
Lovely and succinct instructions. Worked perfectly on a Vostro 1400. Thanks for posting!
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0 # Key Martin 2012-05-18 15:19
Just installed Windows 7 on my Dell Vostro 1400 and ran into this issue. Could't even find the 64 bit driver on my models support page but yet here it is, thank you very much sir!
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0 # monkry 2012-06-19 08:42
Thank you, thank you so much!!! It works :D

I used DELL XPS M1330, then installed Win 7 SP 1 Pro 32 bit. So, the sound didn't come out, came out only when I used headphones. Then I tried the steps you gave, and it sounds! I'm so relieved, cause I thought it would be hardware problems...

You made my day sir :D
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0 # Walder 2012-06-20 00:04
thanks man!
you saved me
I used DELL XPS M1330, then installed Win 7 SP 1 Pro 64 bit
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0 # Olufemi 2012-06-20 06:53
Still haven't tried it yet but am very positive it will work... Cheers
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0 # Adam Johnson 2012-06-23 23:16
Thanks, this just saved my audio.
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0 # Joe 2012-07-29 22:32
I installed twice Windows 7 (first 32 bits then 64 bits) on my Dell XPS M1530 (it's the same problem for the M1330 and the M1530) and each time I forgot this damned problem...! Fortunately I saved this page on my favorites! Thanks a lot!!
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0 # M 2012-08-01 19:44
Thanks :)
It works - DELL XPS M1330 with Win8 64bit relase preview
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0 # abul hayat 2012-08-06 07:38
my laptop are xps1210
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0 # abul hayat 2012-08-06 07:40
Quoting abul hayat:
my laptop are xps1210

i need audio drivers for my laptop. how can i download it
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0 # jack 2012-09-02 18:15
hello friends . it worked everything fine but there was a probelem with the left most headfone jack in inspiron 1525 . what to do. it is not working at all.. but i am pretty sure that it is free from any hardware issues coz it workss fine on xp or vist.a..
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0 # Chris Anttila 2012-09-07 13:36
This works like a charm. I had exactly this issue with my xps m1330 running windows 8 pro.
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0 # Diwakar 2012-10-07 09:33
Worked well on my inspiron 1525 win 7..thanks
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0 # amanda 2012-10-16 18:40
These instructions worked for my dell xps m1330 for WINDOWS 8 RTM. The audio worked up until the latest windows update and then broke. The dell support site was only providing an installer for XP - even though it said it was for Vista/Win7. Thank you - really glad this post came up in google results.
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0 # JC 2012-11-03 20:03
Worked on my xps m1330 with windows 8 final release. Thank you!
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0 # MI10 2012-11-04 16:24
Thanks for guiding...it works....Feel very good and relieved....its more helpful than Dell website itself :). But want to share that i didnt need to select and delete the sound controller thing. may be my luck :)

Thanks again
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0 # Sara 2012-11-09 11:03
THANK YOU!!! this works in windows 8 too! Audio has been messed up since I installed it. Windows 8 just assumed my drivers were out of date and applied their own >.
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0 # lusin 2012-12-05 00:53
normalde sitelere yorum yapmam ama mikrofon bozuktu benim bunu yaptim artik mikrofon ve ses hoporler super calisti allah razi olsun cok tsk ederim super birseymiss harikaaaa :))))
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0 # just_roman 2012-12-24 18:34
thanks!
worked perfectly with my dell xps m1330 on windows 7 x64 ultimate.

i tested both analog audio and hdmi output, which both works perfectly
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+1 # mike87 2012-12-25 14:22
Hello friends, i tryed all what you say here, but with no luck... I receive that stupid message device object not present... any ideea someone? Thanks
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0 # nehemia 2013-01-21 07:58
thanks alot man....
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0 # TomRenz 2013-01-22 23:45
Superklasse!!!
The fix works with Windows 8 too.
Thanks a lot!
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0 # logle 2013-02-06 02:10
Works great on my Dell 1420 Win8 upgrade from Vista that also had no sound also after upgrading. I now have sound!!!!!!
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0 # Zlatko Echev 2013-02-15 21:19
Thank you! You solve my 2 day agony!
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0 # ret 2013-03-03 17:37
Worked dell inspirion 1720 - windows7 x64
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0 # Jeanny 2013-03-17 17:20
Thank you so much!!!
This works with my dell precision m65 and Windows8 x32 also!
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0 # elyn 2013-04-05 13:43
Thanks a lot !! It works.. :D
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0 # Dhiraj 2013-04-19 03:09
Works perfect for Dell 1330
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0 # Sandy 2013-05-15 11:20
Hi,

I have Dell Inspiron 1525 on my system. It was vista initially and then i have upgraded to Windows 7 3 days back,My microphone is not working. please help me
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0 # Sandy 2013-05-15 11:22
Hi,

I have Dell Inspiron 1525. It was vista initially and then i have upgraded to Windows 7 3 days back,My microphone is not working. please help me
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0 # DellHell 2013-05-15 21:33
Sandy, I have the same issue. My 1525 has an internal webcam and that works, the internal speaker and external speaker jacks work but the internal/external mic do not work. I have tried all the suggested solutions including the solution here where in Device Manager/Sound Video Game Controller you un-install the High Definition Audio Device by hitting the Delete key and then immediately without re-starting you re-install the Sigmatel Audio Driver by running the R218148.exe file downloaded from the Dell Website and then re-starting. This re-installs all the audio including automatically the High Definition Audio Device again but the mic will still not work.

My solution was to use a USB mic. No extra software or driver installs required. You just need to set the USB mic as default in Contol Panel/Sound/Recording and you may also have to select the USB mic as the audio source in the application program settings when using the webcam, Skype, etc.
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0 # Randy 2013-05-18 12:39
Thanks!!! it worked!
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